FAQ
Welcome to the FAQ section of Aaron Jenkins LLC. Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you have any further questions, feel free to contact us!
1. What types of products do you sell?
We specialize in high-quality dog houses designed for comfort and durability. Our products are crafted to provide a safe and cozy environment for your pets.
2. How can I place an order?
You can place an order directly through our website, aaronjenkins.us. Simply browse our selection, add your desired items to your cart, and follow the checkout process to complete your purchase.
3. What payment methods do you accept?
We currently accept payments exclusively through PayPal. This allows you to use your PayPal balance, linked bank account, or credit/debit cards securely.
4. Do you offer international shipping?
At this time, we only offer shipping within the United States. We are continuously evaluating our shipping options, so please check back for updates in the future.
5. How long does shipping take?
Typically, orders are processed within 1-3 business days. Once shipped, delivery usually takes an additional 3-7 business days, depending on your location. You will receive a tracking number via email once your order has shipped.
6. What is your return policy?
We offer a 30-day return window for most products. Items must be unused, in their original packaging, and accompanied by all accessories. For more details, please refer to our Return and Refund Policy.
7. How do I initiate a return?
To initiate a return, please contact our customer support at support@aaronjenkins.us or call +1 213-283-4832 within the 30-day return window. Our team will guide you through the return process.
8. What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no additional cost.
9. Do you offer customer support?
Yes! Our customer service team is available to assist you from Monday to Friday, 8:00 AM to 5:00 PM. You can reach us via email at support@aaronjenkins.us or by phone at +1 213-283-4832.
10. How can I stay updated on promotions and new products?
To stay updated on our latest promotions and product launches, subscribe to our newsletter on our website. You can also follow us on social media for real-time updates.
11. Can I customize my dog house?
Currently, we do not offer customization options. However, we continuously strive to meet our customers’ needs, so feel free to contact us with any specific requests or feedback.
12. Do you have a warranty on your products?
Yes, we stand by the quality of our products. Please refer to the warranty information included with your purchase or contact us for specific details regarding warranty coverage.
13. What should I do if I have a question not covered here?
If you have any other questions or need further assistance, please reach out to our customer service team at support@aaronjenkins.us or call us at +1 213-283-4832. We are here to help!