Aaron Jenkins

Return And Refund Policy

Last Updated: October 7, 2024

At AaronJenkins.us, we prioritize your satisfaction with our dog houses. This Return and Refund Policy outlines a simple and customer-focused return process.

1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on AaronJenkins.us, you agree to the terms outlined here.

2. Return Eligibility

  • 30-Day Return Window: You may return most items within 30 days of delivery for a full refund, with the 30-day period beginning from the confirmed delivery date.
  • Condition of Returns: Items must be unused, in original packaging, and include all accessories and documentation.
  • Non-Returnable Items: Certain items are non-returnable for health and safety reasons. Please contact us for a complete list of non-returnable items.

3. Return Process

  • Initiating a Return: Contact customer support at support@aaronjenkins.us or +1 213-283-4832 within the 30-day window.
  • Packaging Your Return: Use original packaging if possible; otherwise, secure a sturdy box for protection. Include all original parts and documentation.
  • Shipping Your Return: We provide a prepaid return label. Simply attach it and drop the package off at any authorized carrier location.
  • Return Shipping Costs: We cover return shipping for eligible items and fully cover shipping for returns due to our errors (e.g., wrong item shipped).

4. Refunds

  • Refund Process: After we receive and inspect your return, we will process a refund and notify you by email.
  • Refund Timeframe: Refunds are typically processed within 3-5 business days. It may take an additional 5-10 business days for the funds to appear in your account.
  • Full and Partial Refunds: Full refunds are issued for eligible items. Partial refunds may apply if items show wear or missing parts.

5. Exchanges
If you wish to exchange an item, follow the return process outlined above and place a new order for the replacement.

6. Damaged or Defective Items

  • Items Damaged in Transit: Contact us within 48 hours of delivery if your item arrives damaged. We will arrange a replacement at no additional cost.
  • Defective Items: Contact us within the 30-day return window if your item is defective. We will provide a prepaid return label and offer a replacement or full refund.

7. Late or Missing Refunds
If your refund hasn’t appeared after the specified timeframe:

  • Check your bank or card statement.
  • Contact your bank or card company, as processing times vary.
  • If still unresolved, contact us via our Contact Us page.

8. Gifts
If the item was marked as a gift, you’ll receive a gift credit for the returned item’s value. The gift giver will not be notified of the return.

9. Exceptions and Special Circumstances

  • Bulk Orders: For orders of 5 or more items, please contact customer service for specific return instructions.
  • Customized Items: Custom or personalized items are not eligible for return unless defective.
  • Promotional Items: Items purchased as part of a promotion may have different return conditions. For details, refer to the promotion’s terms or our Contact Us page.

10. Customer Rights
This policy does not affect your statutory rights as a consumer.

11. Restocking Fees
AaronJenkins.us does not charge restocking fees for returns within the 30-day window. Qualifying returns receive a full refund without additional fees.

12. Customer Service Contact
For return or refund inquiries, contact us:

  • Business Name: Aaron Jenkins LLC
  • Email: support@aaronjenkins.us
  • Phone: +1 213-283-4832
  • Hours: Monday to Friday, 8:00 AM to 5:00 PM
  • Address: 4500 Paulhan Ave, Los Angeles, CA 90041, USA
    Additional options are available on our Contact Us page.

13. Policy Updates
We reserve the right to modify this policy. Changes will be posted on this page with the latest revision date. Changes will not affect returns already in progress.

By making a purchase on AaronJenkins.us, you agree to this Return and Refund Policy. For more details on how we handle your data, please refer to our Privacy Policy and Terms and Conditions.