Shipping Policy
Last Updated: October 30, 2024
At AaronJenkins.us, our goal is to provide our customers with a straightforward and reliable shipping experience. This Shipping Policy outlines our procedures for shipping dog houses to ensure a smooth and transparent process.
Shipping Coverage
- We currently ship to all 50 states within the United States.
- Restrictions: Unfortunately, we do not offer international shipping, nor do we ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
Shipping Costs
- Free Shipping: We provide free shipping on all dog house orders within the contiguous United States.
- Additional Charges: Shipments to Alaska and Hawaii may incur extra fees, calculated during checkout.
Shipping Methods and Timeframes
We work with reliable carriers to ensure efficient delivery.
- Processing Time: Orders are prepared for shipment within 1-2 business days.
- Transit Time: Orders typically arrive within 4-6 business days after processing.
Tracking Your Order
- Once your order has shipped, you will receive an email with tracking details, including an estimated delivery date.
- You can also track your order on our Order Tracking Page for real-time updates.
Delivery Details
- Standard Delivery: A signature is not generally required unless specified.
- Missed Deliveries: If you’re unavailable, carriers will leave a delivery attempt notice, often making up to three attempts before holding your package for pickup.
Shipping Issues
- Lost Packages: If tracking hasn’t updated within 5 business days, contact us at support@aaronjenkins.us for assistance. We will investigate with the carrier and provide a replacement if necessary.
- Damaged Packages: Refuse delivery if possible if your package appears damaged and notify us within 48 hours for a replacement.
- Incorrect or Missing Items: If any items are incorrect or missing, please contact us within 7 days to arrange a correction at no additional cost.
Modifying or Cancelling Orders
- Changes: For orders that haven’t shipped, reach out to our support team to modify details.
- Cancellations: You may cancel your order for a full refund if it has not shipped. For shipped orders, please refer to our Return and Refund Policy.
Commitment to Timely Delivery
While we strive to meet estimated delivery times, factors outside our control, like weather delays, may impact shipping. We will notify you via email if delays occur.
Customer Support
For assistance with shipping or delivery, please contact us:
- Business Name: Aaron Jenkins LLC
- Email: support@aaronjenkins.us
- Phone: +1 213-283-4832
- Hours: Monday to Friday, 8:00 AM to 5:00 PM
- Address: 4500 Paulhan Ave, Los Angeles, CA 90041, USA
Additional options are available on our Contact Us page.
Related Policies
Policy Updates
This Shipping Policy may be updated to align with best practices or Google Merchant Center guidelines. We recommend checking this page periodically. Any updates will be posted here.